Restore Purchases

If your Lang4Kids Pro purchase isn't being recognized after reinstalling the app or switching devices, try restoring it. Purchases and restores require internet; access checks may require a connection.

Option 1 — Inside the app

1. Open Lang4Kids and navigate to a locked lesson (Lesson 6 or later).
2. Tap Restore Purchases on the subscription or paywall screen.
3. Make sure you are signed in with the same Apple ID used for the original purchase.

Check a monthly or yearly subscription in iOS Settings

1. Open the Settings app on your device.
2. Tap your name at the top, then tap Subscriptions.
3. Find Lang4Kids in the list and confirm the subscription is active.
4. Return to Lang4Kids while connected to the internet and try Restore Purchases if access is still unavailable.

A lifetime purchase is not a recurring subscription; use the in-app restore option. If purchases still are not restored, ensure you are using the same Apple ID and then contact us at support@bryansbits.com.

Delete a Learner Profile

Learner profiles and practice activity are stored locally on your device. To remove a profile and its progress:

1. Open Lang4Kids and go to the Profile Selection screen (the screen that shows all learner profiles).
2. Locate the profile card you want to delete.
3. Tap the small red ✕ button in the top-right corner of the profile card.
4. Tap Delete to confirm.

This action is permanent. It removes the profile name, avatar, all lesson progress, and the activity log for that profile from this device. Data cannot be recovered after deletion.

Deleting a profile or the app does not cancel subscriptions, delete purchase records held by Apple or RevenueCat, or remove summaries you have chosen to share.

Manage or Cancel Your Subscription

Lang4Kids Pro subscriptions are billed and managed entirely through Apple. To change or cancel your subscription:

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap Lang4Kids.
5. Choose Cancel Subscription or select a different plan.

Cancellation takes effect at the end of the current billing period. You will retain Pro access until that date.

Billing Questions

Apple handles billing, and RevenueCat helps verify Pro access using purchase information. We do not handle payment card details directly. For billing issues, refunds, or disputes, please contact Apple Support:

• reportaproblem.apple.com — request a refund directly from Apple
• support.apple.com/billing — Apple billing help

Troubleshooting

Practicing offline

Lesson content and audio are bundled for offline-first lesson practice. Purchases and restores require internet; access checks may require a connection. Open the lessons you plan to use and check access online before travel.

Understanding the report card

The report card shows practice activity on this device, not remote monitoring or a mastery assessment. Entry totals may include repeat practice rather than unique words learned.

App is not loading content

1. Force-close Lang4Kids: swipe up from the bottom of the screen and swipe the app away.
2. Reopen the app.
3. If the problem persists, restart your device.

Audio is not playing

1. Check that your device is not on silent mode (physical mute switch on the side of your iPhone/iPad).
2. Check that the volume is turned up.
3. Force-close and reopen the app.

App update required

Make sure you have the latest version of Lang4Kids installed. Open the App Store, tap your profile icon, and scroll to pending updates.

Still having problems?

Email us at support@bryansbits.com with your device model, iOS version, and a description of the issue. We typically respond within 2–3 business days.

Privacy and Data Questions

Learner profiles and practice activity are stored on your device. Purchase processing through Apple and RevenueCat is separate, and parents can optionally share an activity summary. See our Privacy Policy for details and deletion information.